· Maintained quality management structure by conducting continuous reviews.

· Optimized tools and equipment to reduce errors.

· Evaluated component materials against paperwork.

· Carried out product tests and thorough independent final inspection of finished work.

· Documented audit and inspection findings to inform corrective action planning.

Identified quality issues and escalated to management for corrective action

· Achieved service time and quality targets.

· Diffused challenging situations using conflict management techniques.

· Handled customer concerns and escalated major issues to supervisor.

· Implemented more efficient processes and reduced wasted resources.

· Created plans and communicated deadlines to complete projects on time.

· Collaborated with team members to achieve target results.

· Planned and executed new strategies to increase sales.

· With schedule using excellent planning and coordination skills.

Built and maintained courteous and effective working relationships

Completed paperwork accurately and promptly, maintaining thorough vehicle servicing, repair and maintenance records.

· Expertly handled basic maintenance, repair and service tasks across various Light Commercial Vehicles.

· Carried out diagnostic testing to correctly locate issues and deliver swift, precise repair.

· Used exceptional problem – solving and faultfinding abilities to quickly identify and fix vehicle faults.

· Promoted adherence to health and safety regulations.

· Identified mechanical faults, determined causes and ordered new parts to resolve issues.